Shop Policies

Silverwing Armoury

Shop Policies

DELIVERY


Processing time

The time I need to prepare an order for dispatch varies. For details, see individual items.


Estimated delivery times

North America: 6-10 business days

Europe: 8-12 business days

Australia, New Zealand and Oceania: 3-6 weeks

I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.


Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.



RETURNS & EXCHANGES


I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Dispatch items back within: 30 days of delivery

I don't accept cancellations, but please contact me if you have any problems with your order.


Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders
  • Digital downloads
  • Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.